eGov and COVID-19 - Veridos Identity Solutions

eGovernment and COVID-19

Continuous provision of digital public services

The provision of eGovernment services has been driven in recent times by many factors, of which COVID-19 has been an important one. The ability of governments to create trusted digital identities, coupled with advances in secure mobile ID technologies, have underpinned the sharp growth in eGovernment across the world.

Digital service delivery solutions can increase operational efficiency for governments within a system that can be expanded based on a number of services and areas. For example, many states in the U.S.A. have started to offer key services digitally, including the re-issuance of driver's licenses. This move to digital delivery has eliminated manual processes while allowing employees to work remotely.

How can Anna use

her new digital ID?

Use case: Using a digital ID for authentication

Anna gets a new job and moves to another city, where she is immediately able to update her rental contract, insurance card and the many other official documents necessary for daily living.

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Accessibility and devices

It is a common misconception that a smartphone is needed to access today’s digital services. While many eGovernment services have been designed to be easily accessed by mobile phone, it remains true that inclusivity, ensuring access for everyone, is still an essential consideration. Such inclusivity can be achieved by using technologies such as Smart ID credentials. These devices include a key FOB, desktop, smartwatches, kiosks, or even a tablet.

Access everywhere

Citizens can access eGovernment services and engage in a wide range of transactions, including updating their information and renewing official documents, anytime and from anywhere.

International awareness

Digital IDs reflect positively on administrations using them, elevating their reputations as being among the global leaders in eGovernment.

Improved engagement

Better engagement with citizens through eGovernment enhances dialogue with all citizens and helps eliminate barriers to service access for isolated communities or people with restricting disabilities or mobility issues.

Digital wallet

With a digital wallet, citizens can gain access to their official government issued credentials which are securely stored on a device. Veridos both follows and actively contributes to the creation of industry standards for the storage, provision and use of digital credentials, such as the ISO-18013-5 and W3C standards. Digital wallets allow citizens to retrieve and share their data at different levels with officials, companies or institutions.