eGovernment and COVID-19
Continuous provision of digital public services
The provision of eGovernment services has been driven in recent times by many factors, of which COVID-19 has been an important one. The ability of governments to create trusted digital identities, coupled with advances in secure mobile ID technologies, have underpinned the sharp growth in eGovernment across the world.
Digital service delivery solutions can increase operational efficiency for governments within a system that can be expanded based on a number of services and areas. For example, many states in the U.S.A. have started to offer key services digitally, including the re-issuance of driver's licenses. This move to digital delivery has eliminated manual processes while allowing employees to work remotely.