At Veridos, we support our customers in every aspect of operating, maintaining and extending a deployed solution. Our maintenance services are based on a world-wide renown quasi-standard, namely the ITIL set of best practices. We tailor these services to your specific needs, giving you maximum benefit from our global service network and highly qualified experts.
The Veridos support team ensures you always receive rapid and professional support for your solution - by phone, email, via our support portal or a remote session.
Learn more about how to actually use our support services as an existing customer: Veridos Support
Preventive and Corrective Maintenance Services
Preventive and corrective maintenance services ensure the reliability and performance throughout the solution's lifecycle with all of its software and hardware components. All maintenance works are performed by experienced service managers and field technicians from Veridos together with well trained local service partners.
By using our original spare and wear parts, which have been specially developed for high-performance operation, we guarantee the constant reliability and production quality of your system. All current spare parts can be supplied at short notice. Veridos also provides a large selection of consumables suitable for your specific system.
System Extensions and Feature Upgrades
Veridos' system extensions and feature upgrades will protect your investment for many years.
Practical training courses guarantee for skilled staff and therefore a smooth administration and operation of the deployed solution.